Clearlingo Cookies and Privacy Policy

 

Clearlingo is committed to protecting, your privacy when you use our online, telephonic and other services. In this policy we explain how and why we collect your information, what we do with it, and how you can control the use we make of it.

 

Why we collect your information?

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We use your information whenever you request or use one of our services, request information or respond to one of our promotions. This information usually contains but is not wholly limited to user’s: name, address, email, telephone/mobile numbers and country of residence. By completing any of our online forms you are agreeing to the collection, storage and processing of this information by Bridge Interpreting. Our site may collect certain information from you, which is under strict confidentiality rules. We may use your information to assist us with the following:

  • To produce a quotation
  • To process your order
  • To provide you with the best possible service
  • To disclose information about you to an authorised regulator or third party, if legally required to do so.

From time to time, we may monitor you telephone conversations for service level quality, to prevent or detect fraud and for internal training purposes.  We may monitor client website usage and visitor traffic to inform us on any future website design and functionality.  We may sometimes notify you of any service enhancements such as new services, website features, special promotions, and modifications to website functionality.  

Our legal obligations

We may disclose personal information about you if required to do so by law or if we have good enough grounds or such reason to believe action is necessary to:

  • Conform to the edicts of law or to comply with the legal process served on Bridge Interpreting.
  • Protect or defend the rights or property of Clearlingo
  • Act in urgent circumstances to protect the personal safety of Clearlingo employee, agents and service users

We protect your information

  • We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 1998 and make every effort to protect your personal details in the following ways:
  • We will only request the information we need and is not in any way excessive or surplus to requirements
  • We endeavour to keep any information about you up to date and accurate
  • We will endeavour to remove any information about you that is no longer current or relevant
  • We uphold strict security procedures in the storage and disclosure of your information to prevent and deter unauthorised access. All data will be held securely.
  • Except as otherwise stated, personal information will not be shared outside of Bridge Interpreting.
  • Personal information collected on the site may be stored and processed in our operational areas only and will be destroyed once the requested service has been provided
  • By using the site you consent to any such transfer of information outside of our country
  • We always obtain your prior permission before contacting you by email with news and training opportunities
  • All emails we send to you comply fully with the industry guidelines and you can unsubscribe at any time using the relevant links, where available, on our website
  • Should you find any inaccuracies with our information, we will promptly amend or delete it accordingly

How to unsubscribe from our services

If you do not wish to continue to receive communications from Clearlingo, you can unsubscribe from our website at any time by emailing us at: info@clearlingo.co.uk.

Cookies policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

•       Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

•       Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

•       Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

•       Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

 

 

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Visit Us

Level 2, Unit 14-16
Gateshead Interchange Centre
West Street
Gateshead
NE8 1BH

Contact us

0191 66 200 15

Translation / interpreting enquiry:
admin@clearlingo.co.uk

Training enquiry:
learner@clearlingo.co.uk

Open Hours

Mo – Fr: 9 am – 5 pm

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Privacy and Cookies Policy – Clearlingo